120 - Helping single mum with unexpected debt - April 2023
This week we are pleased to send £500 to help W, a single parent from Poland, who has found herself with some awful financial problems through a complication with her housing benefit.. W works as a cashier in Sheffield and like so many has been affected massively by the cost of living crisis. 5 years ago, W informed Universal Credit about changes in her work - details she expected to be passed on to the council and the housing benefit team. However, a couple of months ago the council informed her that following a case review they discovered they had been overpaying her housing benefit for these 5 years and she owed over £4000. This came as a complete shock to W, who is obviously not in a position to pay this back. She has become ill with the stress and is currently on a very long waiting list for some mental health support through IAPT. She is receiving support to discuss manageable repayment plans with the council, but is understandably very overwhelmed ...